Aeroflex Microelectronic Solutions

For over 55 years, the Weinschel name has become synonymous with quality, performance and reliability. Aeroflex / Weinschel’s extensive range of products include components, subsystems and connector systems. Today, built upon a strong engineering heritage, Aeroflex / Weinschel continues to provide a vast array of standard products together with custom-engineered solutions.

Return to Aeroflex / Weinschel home page.

Download or get a printed copy of our latest catalogs!
Click here to get / download
a copy of our latest catalog

Customer Service

Aeroflex / Weinschel is committed to providing fast, professional customer service and support worldwide. You have the assurance of knowing our staff of highly trained professionals is available using approved procedures and instrumentation. Aeroflex / Weinschel Test and Service is always committed to quality as defined by the customer. Full lines of repair and test services are available.

Aeroflex / Weinschel does not provide calibration for any product or provide Certificates of Calibration in accordance will the requirements of Mil-Std 45662, ISO 9001, ISO 9002, ISO 10012-1, ANSI/NCSL-Z540, or ANSI/ISO/IEC 17025-2000 requirements. Aeroflex / Weinschel will assist our customers as following in obtaining Calibration of Product in accordance with the requirements of Mil-Std 45662, ISO 9001, ISO 9002, ISO 10012-1, ANSI/NCSL-Z540, or ANSI/ISO/IEC 17025-2000.

Aeroflex / Weinschel will provide Certificates of Conformance, Certificates of Test and Test Data Reports for products as required or as requested by a customer. These forms state that product has been tested to published specifications using equipment whose accuracies are traceable to the National Institute of Standards and Technology (NIST).

Test Data - Special and/or additional test data is available at a nominal charge.

Repair work - Accomplished repairs will return the item to its published specification. Aeroflex / Weinschel provides a 90-day warranty on repair services performed, with fixed price repairs on most products.

Telephone / E- Mail Consultations - Our test and Service Department will gladly provide informal consultation over the telephone or through E-Mail with testing and or service questions.

Telephone: 301 846-9222 ext. 344
E-Mail: walt.deronde@aeroflex.com

Procedure for returning items for warranty or non-warranty repair:

  1. Contact our sales department for a RMA (Return Material Authorization) Number
    Telephone: 800 638-2048, 301 846-9222 ext 320, 322, or 323
    Fax: 301 846-9116
    E-Mail: weinschel-sales@aeroflex.com
  2. When returning an item you will need to provide us with the following information:
    a. Model and Serial number of the unit.
    b. Purchase order number (non warranty units).
    c. Bill to address
    d. Ship to addres
  3. In addition, please provide with the unit a detailed description of the failure you are experiencing and a technical contact (name, phone number).

Procedure for reshipment:

Use the best packaging materials available to protect the unit during storage or reshipment. When possible, use the original packing container and cushioning material. If the original packing materials are not available, use the following procedure:

  1. Wrap the storage cases in sturdy paper or plastic;
  2. Place the wrapped storage cases in a strong shipping container and place a layer of shock-absorbing material (3/4 inch minimum thickness) around all sides of the unit to provide a firm cushion and to prevent movement inside the container.
  3. If shipping the unit for service, attach a tag to indicate:
      1. model and serial numbers
      2. service required
      3. description of malfunction
      4. return address
      5. authorization to conduct repairs
      6. return authorization number
  4. Thoroughly seal the shipping container and mark it FRAGILE.  Ship to:

    5. Aeroflex / Weinschel
    Attn: Customer Service Department
    5305 Spectrum Drive
    Frederick, MD 21703-7362
    or to an authorized sales representative.